Contextual inquiry (CI) is a user-centered design (UCD) research method, part of the contextual design methodology. Rapid contextual design : a how-to guide to key techniques for user-centered design Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood （The Morgan Kaufmann series in interactive technologies） Morgan Kaufmann Publishers is an imprint of Elsevier, c2005 He has been physically active for over 11 years and yet I found it surprising that he has only used a handful of technology apps to track his physical activity. A round of contextual inquiry Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). Each contextual inquiry session took approximately 60 to 90 minutes to complete. With this book, the gap disappears. Milestone 2: Contextual Inquiry Milestone Mission In this session we gathered users' feedback and tried to understand their perspectives of using Gallery through Contextual Inquiry interviews. Develop a set of quick, ad hoc personas that depict your customers (or those who are encountering this situation or problem). Probe participants on how they would approach the topic—as in a mini-contextual inquiry. Contextual inquiry (CI), an observational method, allows users to demonstrate their processes in their natural setting (Wixon et al., 1990). Because of the amount of information that in my experience you could get in these kind of sessions, I will limit these to … Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and … 1 to 6 participants | about 1 hour Objectives Proto-personas are a variant of the typical persona, which is Researchers use contextual inquiry to observe what users do and how they do it, e.g. A contextual interview session typically consists of a mix between a traditional user interview and observations of how the research participants use a product or service in the relevant context. at home or work. Contextual design : defining customer-centered systems Hugh Beyer, Karen Holtzblatt Morgan Kaufmann Publishers, c1998 : pbk This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. As with all qualitative research, you should compare your notes from each participant’s session and look for similarities. As to the logistics of actually using contextual inquiry, there are pros and cons to consider: Subject rates it very highly –9/10 and calls it the best platform.9/10 and calls it the best platform. A contextual interview, or contextual inquiry, is a user research method specifically designed to provide insight into the environment or context in which a design will be used. A contextual inquiry is always a valuable technique whenever you want to find out more about users. Notes for the contextual inquiry session which would include: [See slide no. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. Contextual Inquiry of a Yoga Teacher The interviewer for this contextual inquiry was a person who is a Yoga Teacher, a Runner and a follows a Vegan. Conducting the Remote Contextual Inquiry The session is a great opportunity to invite developers, functional analysts, and strategists to Most of the time, this is in the early stages of a project. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. The contextual interview is an important part of the contextual design movement which was developed by Beyer and Holtzblatt. Following your Contextual Inquiry After your session, you will review your notes and observations. If you need a reason to conduct contextual inquiry you might want to follow Dan Ritzenthaler’s lead (he is the Senior Product Designer at HubSpot) who says; “I get very uncomfortable when someone makes a design decision without customer contact.” Last approx.) …It involves observing people performing their tasks and having them talk about what they are doing while they are doing it. Contextual inquiry (4 hr. Next, probe for the issues and roadblocks that prevent the participants from accomplishing their goals and how they feel about them. 7 for reference] - Questions asked during the session and user answers to those questions - Distractions faced … Use this meeting to agree what you'd like to learn, brief people on what the schedule looks like, and go over the rules of … While RQ1 was mainly covered during the contextual inquiry, where we obtained a first version of the LA model for lesson observation, the participatory-design session with the stakeholders addressed RQ2, helping us to fit the model to their needs. In this inquiry session both are partners, trying to unveil relevant aspects of the user’s work together. Contextual inquiry As the name implies, a contextual inquiry is a type of research that takes place in the context of a user. Critical Acclaim for Rapid Contextual Design! Contextual Inquiry Interpretation Session Work Models, Affinity Diagram, Personas Visioning Contextual Design Talk to specific users in the field Interpret the data as a team to capture key issues Consolidate data across users for a A traditional contextual inquiry is a mix of a user interview and an observation session conducted in the actual environment of the user. A UX researcher observes how a user interacts with a product in their environment (e.g., their workspace). Usability: Contextual inquiry Ideally, if there’s a chance to interview the website’s design/development team prior to the site visit, you definitely should do that. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. Here are those little gems of It requires travel to the informant's site, a few hours with each user, and then a … We compensated participants with $30 in cash. Preparation The preparation of a contextual inquiry depends on the target group. A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in Notes for the contextual inquiry session Question asked and the answers by the user Q) So on a scale of 1 –10, how do you rate LinkedIn in terms of searching and applying for jobs? Participants have limited time. It provided us with strong evidence on used artefacts, physical context, communication, process, culture, etc. Once your inquiry team is assembled, hold a pre-visit prep session with them. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). Contextual inquiry occurs in context. You should learn from the makers of the website how it was intended to work, and then compare that to how it’s actually used. Contextual Inquiry in the Healthcare Ecosystem October 10, 2019 Boston Children’s Hospital Simulation Center The AM Session: 8:00am – 12:00pm Contextual Inquiry – Planning, Methodology & Fieldwork The PM Session… Although Contextual Design is one of our most powerful design tools, there has been a gap between theory and practice. A round of contextual inquiry A typical session can take place in as little as 30 minutes. Each of them may focus on different aspects, e.g. Contextual inquiry has the following limitations: Contextual inquiry is resource-intensive. コンテクスチュアル・インクワイアリーとは コンテクスチュアル・インクワイアリー（Contextual Inquiry – 文脈的質問法）とは、 ユーザーの現場に身を置き文脈に応じて調査を進め、行動の根底にある潜在的なニーズを明らかにする、観察とインタビューの手法 です。 Other participants take the role of observer. A contextual inquiry is a UX method that is growing in definition. 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